7.1
27 votes
Heathrow: Britain's Busiest Airport

Heathrow: Britain's Busiest Airport

ITV 2015

Documentary series going behind the scenes at Britain's busiest and biggest international airport - London Heathrow.

Warning: the following content contains spoilers!

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The 10 Best Episodes of Heathrow: Britain's Busiest Airport

Heathrow: Britain's Busiest Airport - S7E1

#1 - Episode 1 (Season 7 - Episode 1)

With only one runway and two terminals open, Heathrow's depleted staff are fighting to keep business going. At the helm is King of Customer Service Demi, dishing out help to all those allowed to travel, including tracking down a missing passenger.

The episode was rated 7.62 from 13 votes.

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Heathrow: Britain's Busiest Airport - S1E1

#2 - Arrivals (Season 1 - Episode 1)

This episode follows Heathrow staff racing against the clock to process thousands of passengers arriving from 84 different countries. Airside Safety Officer Glenn and his colleagues work closely with Air Traffic Control to keep Heathrow’s two runways open and clear of debris. Meanwhile, staff from the Animal Reception Centre welcome a variety of weird and wonderful animals – from pet ferrets to a wild tiger. Inside the terminals, Heathrow staff deal with passengers including a man who is stuck living at the airport after being deported from Thailand, and a family whose young relatives have got lost in Arrivals.

The episode was rated 7.58 from 24 votes.

Heathrow: Britain's Busiest Airport - S3E2

#3 - Episode 2 (Season 3 - Episode 2)

Travellers face the challengers of transferring in the five-square-mile airport, with 200 gates and four terminals.

The episode was rated 7.53 from 15 votes.

Heathrow: Britain's Busiest Airport - S1E3

#4 - Departures (Season 1 - Episode 3)

This episode follows Heathrow staff trying to process 100,000 departing passengers a day, and get their flights away on time. Dispatcher Callie and Ramp Manager Steve have their plans thrown into chaos by a passenger who disappears after checking on to their flight. In Security, Sundeep and his team have to search an unusually dressed traveller, and deal with a man who is unhappy about having his bag searched. Meanwhile, Heathrow’s extradition team ensures police suspects are put on departing flights, while paparazzi photographer Kate is on the lookout for celebrities flying through the airport.

The episode was rated 7.53 from 19 votes.

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Heathrow: Britain's Busiest Airport - S5E3

#5 - Episode 3 (Season 5 - Episode 3)

Border Force Bob juggles visas with a circus performer, whilst Security Officer Estefania investigates an oddly shaped object. There's also drama in Terminal 3 for Passenger Experience Manager Harry as he deals with a medical emergency.

The episode was rated 7.50 from 18 votes.

Heathrow: Britain's Busiest Airport - S5E1

#6 - Episode 1 (Season 5 - Episode 1)

King of the passenger experience, manager Demi, deals with some disgruntled passengers, check-in girls Carrie-Anne and Selina juggle love lives and baggage belts, and border force Bob questions a young Brazilian student.

The episode was rated 7.45 from 20 votes.

Heathrow: Britain's Busiest Airport - S5E2

#7 - Episode 2 (Season 5 - Episode 2)

The airport runs at capacity, and the king and queen of Terminal Two, Sue and Demi, cope with the extra load from a closed Gatwick. Meanwhile, border force Bob is back, doing what he does best, protecting Britain's biggest border.

The episode was rated 7.44 from 18 votes.

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Heathrow: Britain's Busiest Airport - S6E1

#8 - Episode 1 (Season 6 - Episode 1)

It's the winter of 2019, and the airport is having its busiest year to date. This is Heathrow before lockdown, where the Aviation Police are on the front line to protect Heathrow, and officers Terry and Dave return.

The episode was rated 7.35 from 17 votes.

Heathrow: Britain's Busiest Airport - S3E1

#9 - Episode 1 (Season 3 - Episode 1)

Passenger Experience Manager Sue does her best to get a passenger to his connecting flight at Gatwick - 38 miles away.

The episode was rated 7.33 from 15 votes.

Heathrow: Britain's Busiest Airport - S5E7

#10 - Episode 7 (Season 5 - Episode 7)

Back with the colourful characters of Britain's Busiest Airport and it's as frenetic as ever. The runway is closed, Heathrow's Starsky and Hutch cordon off a plane full of passengers, and Airside Ian turns detective.

The episode was rated 7.33 from 12 votes.

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Heathrow: Britain's Busiest Airport - S6E5
#11 - Episode 5
7.29
Season 6 - Episode 5

Border Force Kat decides whether to allow a holiday-maker arriving with little money and a confusing story into the UK. Meanwhile in Terminal 3, meticulous Customer Service Agent Mr Sho is having issues with a 400-year-old Japanese tradition.

The episode was rated from 14 votes.
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Heathrow: Britain's Busiest Airport - S4E3
#12 - Episode 3
7.27
Season 4 - Episode 3

The airport is busy as it is half term with rich Russian kids returning home from British boarding schools, and trouble arrives when the biggest mobile crane stops in the middle of a live airfield.

The episode was rated from 15 votes.
Heathrow: Britain's Busiest Airport - S4E4
#13 - Episode 4
7.25
Season 4 - Episode 4

It is all things Eastern with the arrival of some special cargo, a potential people trafficker flagged to Border Force, and the polar vortex that battered Britain in March affectionately called the Beast from the East. Also, rookie Ian is back.

The episode was rated from 12 votes.
Heathrow: Britain's Busiest Airport - S5E8
#14 - Episode 8
7.25
Season 5 - Episode 8

Passenger Experience Manager Demi deals with a medical emergency involving all the emergency services, Border Force Rob returns to cross-examine unsuspecting passengers arriving into the UK, and Buggy Driver Carlo is all loved up.

The episode was rated from 16 votes.
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Heathrow: Britain's Busiest Airport - S6E4
#15 - Episode 4
7.25
Season 6 - Episode 4

Heathrow's heroes deal with the UK's worst winter storms. Whilst winds rage out on the airfield, and safety officer Rachel with airside Ian go into battle with bins and royal birds, inside the terminal there's a bad smell in immigration.

The episode was rated from 12 votes.
Heathrow: Britain's Busiest Airport - S1E2
#16 - Turnaround
7.24
Season 1 - Episode 2

This episode follows Heathrow staff struggling to turn around hundreds of arriving planes, and get them back into the air on time. Cleaners, ground staff and flight crew race to get the world’s biggest passenger plane ready for departure. Meanwhile Heathrow prepares to open a £2bn new terminal, and welcomes a very special royal guest. Airport duty manager Andy is called on to defuse a major international protest, and a team of workers battle the elements as they attempt to resurface the runway overnight in time for the first flight of the morning.

The episode was rated from 21 votes.
Heathrow: Britain's Busiest Airport - S2E1
#17 - Episode 1
7.22
Season 2 - Episode 1

Heavy fog throws Heathrow into turmoil and new terminal manager Callum is faced with hundreds of angry and stranded passengers stuck overnight at the airport, while visibility has dropped to less than 100m on the airfield and safety officer Chris is forced to marshal planes. Manager Nilam reveals the secrets of one of Heathrow's most exclusive first-class lounges and dispatcher James and his team hunt around the terminal for late passengers for a flight to Pakistan.

The episode was rated from 27 votes.
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Heathrow: Britain's Busiest Airport - S2E2
#18 - Episode 2
7.22
Season 2 - Episode 2

An American airline has one of its busiest days as hundreds of people fly to the USA for Thanksgiving, while Heathrow employee Sunita helps a woman who has lost her two-year old daughter. Ground staff use measures to disperse birds from the runway to prevent any collisions with aircraft, resident paramedic Izzy treats a pregnant passenger suffering from serious abdominal pain who is due to fly to Brazil that day and British Airways employees prepare for the inaugural flight of their new £185 million aircraft the Dreamliner.

The episode was rated from 18 votes.
Heathrow: Britain's Busiest Airport - S7E2
#19 - Episode 2
7.18
Season 7 - Episode 2

Flying for the last time out of Heathrow is the iconic Boeing 747, with plane spotters around the world hoping to bid it a fond farewell. Inside the terminal, it's hello to some new rather robotic members of staff.

The episode was rated from 11 votes.
Heathrow: Britain's Busiest Airport - S5E11
#20 - Episode 11
7.17
Season 5 - Episode 11

It's a right royal romp at Heathrow Airport with VIPs oozing out of every terminal. Passenger Experience Manager Sue gets star struck, whilst in Terminal Four, hockey champions try using their gold medals for an upgrade.

The episode was rated from 12 votes.
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Last updated: nov 30, 2022

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