Undercover Boss (US)

10 Best Episodes of Undercover Boss (US)

Undercover Boss (US) is an American adaptation of the British series of the same name. The show was first aired on CBS in 2010 and has since had 12 seasons. The premise of the show involves high-level corporate execs leaving their offices to take on low-level jobs in their companies to learn how things really work. Through this process, they learn things about their companies, their employees, and maybe even something about themselves. Here we will be ranking the best episodes of Undercover Boss (US).

Each episode of the show follows a different executive as they embark on their undercover mission. The show is well known for its dramatic endings, as the execs reveal themselves to their employees and often reward them with promotions, raises, and other rewards. From the 12 seasons of the show, some episodes have been more memorable than others.

Let's take a look at the best episodes of Undercover Boss (US). We'll rank the top episodes based on their impact, the drama of the reveals, and the messages of the show. These episodes have left a lasting impression and will be remembered for years to come.

Written by Sophie and last updated on feb 13, 2023.

PS: The following content contains spoilers!

PPS: I will admit that parts of this page was written with the help of AI - it makes my work so much easier to not start from a blank page!

Advertisement
Undercover Boss (US) - S3E8

#15 - Yankee Candle (Season 3 - Episode 8)

In the episode of Undercover Boss, Yankee Candle, viewers follow the journey of the Yankee Candle Company CEO as he works undercover at his company's retail stores and packaging center. His mission is to uncover the truth behind the company's operations, and to get a better understanding of the employees and the daily struggles they go through. The CEO is given the task of taking on various roles within the company, such as working with the sales representatives, stocking shelves, and helping to pack and ship items.

Throughout this journey, the CEO is able to gain a greater insight into his employees, from their struggles and hardships to their successes and achievements. He meets hardworking individuals who are passionate about their jobs, as well as those who are struggling to make ends meet. He also learns how difficult it can be to manage a retail store, as well as the importance of customer service and how it can impact the company’s success. By the end of the episode, the CEO has a better understanding of the struggles his employees face and is able to implement changes that will help to improve their working conditions.

The episode was rated 8.11 from 28 votes.

Undercover Boss (US) - S3E11

#14 - Philly Pretzel Factory (Season 3 - Episode 11)

Advertisement

In the episode of Undercover Boss (US) titled "Philly Pretzel Factory," CEO Dan DiZio goes undercover in his own company. He is tasked with making and delivering pretzels in order to get an inside look at the business. Dan is determined to stay undercover, however he may have a tough time when he visits a franchise location.

The Philly Pretzel Factory is a popular and well-known business. It is especially beloved in the local area. Therefore, Dan may be recognized by employees, who may blow his cover. This could make it difficult for him to get an accurate picture of what is really going on in the business.

Undercover Boss is a popular show that has been on the air for over a decade. It gives viewers an inside look at different businesses, and the Philly Pretzel Factory episode is no different. CEO Dan DiZio goes undercover to get an honest and unbiased look at how his business is running. It will be interesting to see how successful he is in staying undercover, and what he discovers about his own company.

The episode was rated 8.12 from 34 votes.

Undercover Boss (US) - S11E6

#13 - UScellular (Season 11 - Episode 6)

In the episode of Undercover Boss (US) entitled UScellular, Laurent "LT" Therivel goes undercover in his own company to see how his new initiatives are being carried out. LT, a proud Marine veteran and recent president and CEO of UScellular, strives to understand the daily tasks and struggles of his staff members. He finds himself making customer calls and working with sales associates and network engineers to determine what needs to be done to ensure their stores have the best customer service.

Throughout the episode, LT discovers the inner workings of his company and gets a better understanding of the challenges his team faces. He also finds out what he needs to do to improve customer service and make sure his new initiatives are successful. LT learns that there are still areas for improvement, but he is motivated to make sure UScellular is a place where customers can receive the highest quality of service.

The episode was rated 8.12 from 25 votes.

Undercover Boss (US) - S11E4

#12 - Rita's Ice (Season 11 - Episode 4)

Advertisement

In the episode of Undercover Boss (US) titled "Rita's Ice," the CEO of Rita's Italian Ice & Frozen Custard goes incognito to see how her new initiatives are working and to help franchisees become more profitable. The episode follows the CEO as she works undercover in different franchises across the country, seeing how her initiatives are affecting the day-to-day operations. She also gets to hear firsthand from her employees and franchisees about how her new initiatives are impacting them.

Throughout the episode, the CEO is able to learn about the challenges and successes of her franchises. She is able to get a better understanding of the day-to-day operations and how her new initiatives are affecting them. She is also able to gain insight into how her employees and franchisees view her initiatives, and how they can be improved. In the end, the CEO is able to make changes to her initiatives that will help her franchises become more profitable and successful.

The episode was rated 8.13 from 30 votes.

Undercover Boss (US) - S3E12

#11 - Fastsigns International (Season 3 - Episode 12)

In the episode of Undercover Boss (US) titled ‘Fastsigns International’, CEO and President Catherine Monson goes undercover at FASTSIGNS International. Catherine spends time with front-line employees and gets to know what it is like to work on the ground level. She discovers a wide range of problems, from issues with communication between management and staff to the lack of training opportunities. Catherine also learns how her decisions have impacted the employees’ lives and discovers that she has failed to recognize the impact of her decisions.

Catherine quickly learns that the employees are the cornerstone of FASTSIGNS International, and she is moved by the stories of employees who have been with the company for decades. She is able to make a huge impact by granting employees a raise, offering training opportunities, and implementing changes to improve communication between management and staff. This episode of Undercover Boss shows how Catherine is able to make a meaningful difference in the lives of her employees by using her newfound knowledge and understanding of their struggles.

The episode was rated 8.14 from 21 votes.

Undercover Boss (US) - S11E7

#10 - Restoration 1 (Season 11 - Episode 7)

Advertisement

In the episode "Restoration 1" of the show Undercover Boss (US), Gary Findley, the CEO of Restoration 1, an American self-described “Redneck CEO” from Texas, goes undercover to make sure that the company's “playbook” is flawless and will not cause any issues for the franchises. In this episode, Gary will have to face a tough job involving biohazard remediation and will have to navigate through a tight basement crawlspace in a hazmat suit. The episode will follow Gary as he attempts to assess the cracks in the business as it continues to grow.

Gary is determined to make sure that Restoration 1’s “playbook” is foolproof, and that his franchises are running as smoothly as possible. He will have to be brave and take on a job involving biohazard remediation, and will have to crawl through a tight basement in a hazmat suit. Gary is not ready to give up on this challenge and is determined to make sure that his franchises are successful and that no cracks in the business will be revealed. It will be interesting to see if he is able to handle the job and if he is able to make sure that the “playbook” is flawless.

The episode was rated 8.15 from 20 votes.

Undercover Boss (US) - S4E1

#9 - Modell's Sporting Goods (Season 4 - Episode 1)

As the CEO of Modell's Sporting Goods, Mitchell B. Modell takes a daring move and goes undercover in this episode of Undercover Boss (US). This episode follows Mitchell B. Modell as he travels to various Modell's Sporting Goods stores across the United States. He goes undercover as an employee and learns firsthand what it's like to work for his own company. With the help of the Undercover Boss team, he is able to learn about the daily tasks and challenges the employees face, how they interact with customers, and what they think of the company's policies and strategies.

Throughout his undercover journey, Mitchell B. Modell is surprised to find out how hard the employees work and how dedicated they are to the company. He also discovers that some of the company's policies are not well understood by the employees. He takes this opportunity to make some changes that he feels will improve the store experience for employees and customers alike. He is also able to personally thank employees for their hard work and dedication, and he rewards them with bonuses and promotions. After his undercover mission, Mitchell B. Modell is able to better understand the challenges that his employees face and make changes that will benefit them and the company.

The episode was rated 8.16 from 31 votes.

Undercover Boss (US) - S4E14

#8 - Retro Fitness (Season 4 - Episode 14)

Advertisement

In the episode of Undercover Boss (US) titled Retro Fitness, CEO Eric Casaburi goes undercover to gain a better understanding of the inner workings of his company. During his mission, he encounters an employee who has a deep-seated hatred for customers. On the surface, this employee comes off as unfriendly and unhelpful, leaving customers with a bad impression of the company.

When CEO Casaburi delves deeper into the root of the employee’s behavior, he discovers that the employee was dealing with personal issues that had caused him to be resentful of customers. After a heartfelt conversation, Casaburi is able to empathize with the employee and get him to open up. The CEO then works with the employee to find a way to help him cope with his issues and be more patient and understanding with customers.

At the end of the episode, the employee’s outlook on customers has changed dramatically. He is now more patient and understanding when interacting with customers and is able to put his personal issues aside in order to provide the best customer service. This episode of Undercover Boss (US) showcases how a leader’s willingness to empathize can be a powerful tool in turning a negative situation into a positive one.

The episode was rated 8.21 from 28 votes.

Undercover Boss (US) - S3E10

#7 - Budget Blinds (Season 3 - Episode 10)

In the episode of Undercover Boss (US) titled "Budget Blinds", CEO and co-founder of Budget Blinds Chad Hallock goes undercover as an ex-artist named Tom. He works as a blinds builder and a blinds hanger, but has a hard time at both. The episode follows Tom's undercover journey as he quickly finds that the tasks he is taking on are much more difficult than he anticipated. He works hard, but is unable to keep up with the pace of the experienced employees.

The episode also follows Tom as he talks to employees, and learns about their struggles and triumphs. Through these conversations, Tom is able to gain insight into the lives of the Budget Blinds workers and how the company could better support them. He is then able to take the knowledge gained from his undercover mission and apply it to the company in order to make Budget Blinds a better place to work.

The episode was rated 8.21 from 14 votes.

Undercover Boss (US) - S3E13

#6 - MasTec (Season 3 - Episode 13)

Advertisement

In the episode of Undercover Boss (US) titled MasTec, CEO Jose Mas goes undercover to get a better understanding of the company he is leading. He embarks on a journey to the various locations of the company to find out how the employees really feel and function in the workplace. With each location he visits, Jose is able to gain a better understanding of the MasTec culture and the lives of the employees.

At one location, Jose is surprised to find out that the employees have been doing all of their own repairs and maintenance on the equipment, rather than outsourcing it. This is a surprise to Jose, as it is far from the company’s policy and not something he had been aware of. He quickly takes steps to have the repairs and maintenance handled by contractors, allowing the employees to focus on the tasks they are hired to do. Not only does this make working conditions safer for the employees, but it also improves their job satisfaction and morale. By the end of the episode, Jose is able to gain a better understanding of the MasTec culture and the lives of the employees, and also make positive changes to the company as a result.

The episode was rated 8.23 from 22 votes.

Undercover Boss (US) - S8E9

#5 - Celebrity Undercover Boss: Darius Rucker (Season 8 - Episode 9)

The hit show Undercover Boss (US) featured a celebrity edition with Darius Rucker. The premise of the show is to showcase the inner workings of organizations, however this celebrity version of the show has been seen as a distraction from the original purpose of the show.

The episode was entertaining and had some interesting insights, but it did not fully attribute to the celebrity. Unfortunately, this celebrity version of the show has been seen by some as a step away from the original premise. However, it is hoped that the two celebrity shows were just specials to finish off the season and not a a completely new direction for the show.

The episode was rated 8.31 from 89 votes.

Undercover Boss (US) - S11E8

#4 - Mayor of Fontana (Season 11 - Episode 8)

Advertisement

In the episode Mayor of Fontana, Acquanetta Warren, mayor of Fontana, California, puts her mission to the test to secure the future of the city after a devastating pandemic. She is determined to take matters into her own hands, taking on the tasks of maintaining the city's sewers and cleaning the trash-littered parks. In doing so, she must work alongside the employees of the city to understand the daily struggles they face and gain a better understanding of how the city works.

Mayor Warren's challenge is to balance the demands of the city while understanding the hardships of the city's employees. She will have to put in the hard work to show her commitment to the future of the city. Through her undercover mission, she hopes to gain the trust of the employees and come to a better understanding of how the city works. Ultimately, she aims to use what she has learned to improve the lives of Fontana's citizens and ensure a better future for the city.

The episode was rated 8.34 from 29 votes.

Undercover Boss (US) - S11E5

#3 - Round Table Pizza (Season 11 - Episode 5)

Paul Damico, the former president and CEO of Round Table Pizza, goes undercover in this episode of Undercover Boss US to find ways to expand the West Coast pizza franchise eastward and attract a younger clientele. While undercover, Damico will have to rise to the challenge of preparing piles of pizzas under tight time constraints. While he might have the skills to do it, the employees might have some valuable insights on how to make improvements.

Damico credits the valuable brand insights he gained in 2013 when he was the president of Moe's Southwest Grill while on the show, as motivation to return undercover. He hopes that this time around, he'll be able to gain even more meaningful insights to help him expand Round Table Pizza. The episode will see if he is up to the challenge and if he can take the heat in the kitchen and gain the honest feedback of the front line employees.

The episode was rated 8.37 from 30 votes.

Undercover Boss (US) - S3E9

#2 - TaylorMade Golf Company (Season 3 - Episode 9)

Advertisement

Undercover Boss (US) presents an episode featuring the TaylorMade Golf Company and its CEO Mark King. In this episode, we see King go undercover and enter each department of the company to get a behind-the-scenes look at the everyday operations. This episode is sure to be a hit, as viewers get to witness the inner workings of this golf company, as well as get a glimpse of King's attempt to blend in with his employees.

This episode of Undercover Boss (US) will be an interesting one, as we get to see King interact with his employees as they go about their daily duties. We get to see his employees open up and share their stories of the company and their experiences working there. We also get to witness King's reactions as he learns about his company from the inside.

This episode of Undercover Boss (US) will be a great watch for anyone interested in the inner workings of a golf company, as well as the challenges that come with being a CEO. This episode will show viewers how hard King has to work to stay undercover, and will give viewers a chance to see how the company operates from the inside. Be sure to tune in and see what this episode has in store!

The episode was rated 8.47 from 19 votes.

Undercover Boss (US) - S2E14

#1 - Belfor (Season 2 - Episode 14)

In this episode of Undercover Boss (US), Sheldon Yellen, CEO of BELFOR, the world's largest disaster restoration company, goes undercover to get an inside look at his company. Yellen struggles to keep up with the hard labor of hanging drywall, but his dedication to the task has a profound impact on his employees.

The most memorable moment of this episode is when Yellen unexpectedly reveals himself while working alongside an employee. This moment of authenticity demonstrates how much he values the employees and their hard work. His employees were stunned and grateful for the appreciation they received. Yellen's inspiring leadership and commitment to his employees is a reminder of how important it is to recognize each individual's contributions to a company.

The episode was rated 8.50 from 18 votes.

Latest articles

Search for TV shows...

About Series with Sophie

Welcome to our community!

We are a community of women who are passionate about our favorite series and want to share that passion with others.

Our mission is to create a space where women can discover new content, connect with like-minded individuals, and engage in meaningful discussions about the series we love.

We believe that everyone should have access to reliable and trustworthy information about their favorite shows, and we strive to be the premier destination for women seeking that information. Whether you're looking for recaps, fan theories, or just want to connect with other fans, we've got you covered.

So join us and be a part of our growing community of series enthusiasts!