Undercover Boss (US) is an American adaptation of the British series of the same name. The show was first aired on CBS in 2010 and has since had 12 seasons. The premise of the show involves high-level corporate execs leaving their offices to take on low-level jobs in their companies to learn how things really work. Through this process, they learn things about their companies, their employees, and maybe even something about themselves. Here we will be ranking the best episodes of Undercover Boss (US).
Each episode of the show follows a different executive as they embark on their undercover mission. The show is well known for its dramatic endings, as the execs reveal themselves to their employees and often reward them with promotions, raises, and other rewards. From the 12 seasons of the show, some episodes have been more memorable than others.
Let's take a look at the best episodes of Undercover Boss (US). We'll rank the top episodes based on their impact, the drama of the reveals, and the messages of the show. These episodes have left a lasting impression and will be remembered for years to come.
Written by Sophie and last updated on feb 13, 2023.
PS: The following content contains spoilers!
PPS: I will admit that parts of this page was written with the help of AI - it makes my work so much easier to not start from a blank page!
International CEO Stephen J. Cloobeck goes under cover for a second time to check in on a new property acquisition.
The episode was rated 7.30 from 30 votes.
Cinnabon Inc. President Kat Cole goes under cover.
The episode was rated 7.52 from 31 votes.
Lorne Abony, CEO and Chairman of Mood Media, a leading in-store media specialist that uses a mix of music, visual and scent media to help its clients communicate with consumers, goes undercover.
The episode was rated 7.54 from 26 votes.
In this episode of Undercover Boss, Jim Rogers, Chief Executive Officer of Kampgrounds of America (KOA), goes undercover to get a better understanding of how his company is doing and how his employees are working. He visits various KOA campgrounds and works as a campground host, a maintenance worker, and a general store clerk. Through this experience, he sees first-hand how his employees are performing and the challenges they are facing.
He also has the opportunity to learn more about the customers' experience and how they perceive the KOA brand. He talks to campers, listens to their feedback, and even meets a couple of long-time customers. By doing this, he discovers how KOA can improve their services and accommodate the needs of their customers. His undercover mission ultimately leads to the implementation of a number of changes that improve the overall customer experience, including better training for employees, more efficient operational systems, and improved marketing strategies.
The episode was rated 7.61 from 28 votes.
Intriguing bosses from past episodes discuss how the show impacted their lives.
The episode was rated 7.63 from 32 votes.
While Boston Market Chief Brand Officer Sara Bittorf is under cover, she terminates an employee and struggles to manage a busy drive-thru window.
The episode was rated 7.63 from 30 votes.
The episode was rated 7.77 from 30 votes.
Toby Bost, CEO of O'Neill Clothing, goes undercover in his own company in the episode of Undercover Boss. During his time undercover, he faces a difficult situation when one of his employees crosses the line. Bost must decide how to handle the situation and ensure that his company upholds the values and standards that it claims to uphold.
Throughout the episode, Bost works with his employees and gains insight into the day-to-day operations of his company. He is able to see firsthand how his employees are treated, how they are compensated, and how his company runs. He discovers that some of his employees are struggling financially, and that some of his policies are not as effective as they could be. Bost is also able to identify areas of improvement, and he makes sure to take these insights back to the executive team.
Ultimately, Bost's undercover mission is a success, as he is able to identify areas of improvement and make sure that his company is upholding its values and standards. He is also able to take care of the situation with the employee who crossed the line, making sure that the company's standards are not compromised. By the end of the episode, Bost is proud of his employees and the work they do, and he is confident that the company is on the right track.
The episode was rated 7.84 from 31 votes.
The US version of Undercover Boss, Epic Employees, showcases some of the most intriguing employees that have featured in past episodes. They not only share their stories but also discuss how the show has impacted their lives. Through the show, we get to see how the employees have used the knowledge they gained through the experience to better themselves and their careers.
While each employee has a unique story to tell, the common thread that ties them all together is the overwhelming positive impact that the show has had on their lives. The employees talk about how it has shaped them and their careers, giving them the principles and confidence to take on new challenges. From the CEO of a large corporation to a hardworking employee at a local restaurant, the show has had a positive impact on all of them.
The episode was rated 7.96 from 25 votes.
In this episode of Undercover Boss US, Tony Wells, the Chief Marketing and Customer Officer for ADT, goes undercover to experience the day-to-day operations of his company. Tony quickly learns that the job of a sales representative isn't an easy one as he struggles to make a sale. In an unexpected turn of events, Tony is faced with a life-or-death situation when he answers a call from a customer in need of help.
This episode of Undercover Boss US highlights the important role that ADT plays in protecting families and their homes. It also sheds light on the hard work and dedication that goes into being a sales representative and the challenges they face. Through Tony's undercover mission, viewers are able to gain a greater appreciation of the company and the people behind it.
The episode was rated 7.96 from 26 votes.
This episode of Undercover Boss features Andy Wiederhorn, the CEO of Fatburger. He takes on the challenge of going undercover to get a firsthand look at how things are running in his company. During his time undercover, he discovers that some of his employees are dealing with payroll issues and broken equipment. This is a major problem and Andy knows he must take action.
He meets with his employees and hears their stories, from the ones having to work extra hours to make ends meet, to the ones dealing with broken equipment. Andy finds that his employees are dedicated and hardworking, yet underpaid and overworked. He is determined to make things better for them and sets out to make changes within the company. This includes raising wages, providing better equipment, and increasing employee benefits.
By the end of the episode, Andy has made a positive impact in the lives of his employees, allowing them to work in a better and safer environment. He also has a newfound appreciation for their hard work and dedication. This episode of Undercover Boss shines a light on the importance of taking care of your employees and the positive effects it can have on a company as a whole.
The episode was rated 8.00 from 34 votes.
Undercover Boss (US) features Squaw Valley CEO Andy Wirth in this episode. Wirth goes undercover to assess the safety of the resort and posts warning signs on the top of an unsafe cliff. Olympic gold-medalist Jonny Moseley also participates in a ruse with Wirth. This episode of Undercover Boss follows Wirth as he endeavors to make Squaw Valley safe for its guests and employees.
Wirth’s mission to ensure safety at the resort is a reminder to viewers of the importance of safety protocols. Wirth’s undercover mission allows him to get a first-hand look at the resort and its operations. In addition to his mission to ensure the safety of the resort, he also gets to see how his employees interact with one another and the guests. His interactions with Jonny Moseley provide an entertaining and inspiring look at the Olympic gold-medalist and his commitment to the resort.
The episode was rated 8.00 from 24 votes.
In the episode of Undercover Boss (US) titled "Orkin," Rollins, Inc. President John Wilson goes undercover to tackle a major cockroach infestation. His mission is to find out the root of the problem and find a way to resolve the issue. John is determined to succeed and goes to great lengths to uncover the source of the infestation.
John's mission is not an easy one and he soon discovers that he's up against swarming bees. He bravely faces the challenge and with his ingenuity, he finds a way to get rid of the cockroaches and the bees. In the end, John is successful in his mission and Rollins, Inc. is able to move forward with a cockroach-free facility.
The episode was rated 8.08 from 24 votes.
As the CEO of Modell's Sporting Goods, Mitchell B. Modell takes a daring move and goes undercover in this episode of Undercover Boss (US). This episode follows Mitchell B. Modell as he travels to various Modell's Sporting Goods stores across the United States. He goes undercover as an employee and learns firsthand what it's like to work for his own company. With the help of the Undercover Boss team, he is able to learn about the daily tasks and challenges the employees face, how they interact with customers, and what they think of the company's policies and strategies.
Throughout his undercover journey, Mitchell B. Modell is surprised to find out how hard the employees work and how dedicated they are to the company. He also discovers that some of the company's policies are not well understood by the employees. He takes this opportunity to make some changes that he feels will improve the store experience for employees and customers alike. He is also able to personally thank employees for their hard work and dedication, and he rewards them with bonuses and promotions. After his undercover mission, Mitchell B. Modell is able to better understand the challenges that his employees face and make changes that will benefit them and the company.
The episode was rated 8.16 from 31 votes.
In the episode of Undercover Boss (US) titled Retro Fitness, CEO Eric Casaburi goes undercover to gain a better understanding of the inner workings of his company. During his mission, he encounters an employee who has a deep-seated hatred for customers. On the surface, this employee comes off as unfriendly and unhelpful, leaving customers with a bad impression of the company.
When CEO Casaburi delves deeper into the root of the employee’s behavior, he discovers that the employee was dealing with personal issues that had caused him to be resentful of customers. After a heartfelt conversation, Casaburi is able to empathize with the employee and get him to open up. The CEO then works with the employee to find a way to help him cope with his issues and be more patient and understanding with customers.
At the end of the episode, the employee’s outlook on customers has changed dramatically. He is now more patient and understanding when interacting with customers and is able to put his personal issues aside in order to provide the best customer service. This episode of Undercover Boss (US) showcases how a leader’s willingness to empathize can be a powerful tool in turning a negative situation into a positive one.
The episode was rated 8.21 from 28 votes.
