Undercover Boss (US) is an American adaptation of the British series of the same name. The show was first aired on CBS in 2010 and has since had 12 seasons. The premise of the show involves high-level corporate execs leaving their offices to take on low-level jobs in their companies to learn how things really work. Through this process, they learn things about their companies, their employees, and maybe even something about themselves. Here we will be ranking the best episodes of Undercover Boss (US).
Each episode of the show follows a different executive as they embark on their undercover mission. The show is well known for its dramatic endings, as the execs reveal themselves to their employees and often reward them with promotions, raises, and other rewards. From the 12 seasons of the show, some episodes have been more memorable than others.
Let's take a look at the best episodes of Undercover Boss (US). We'll rank the top episodes based on their impact, the drama of the reveals, and the messages of the show. These episodes have left a lasting impression and will be remembered for years to come.
Written by Sophie and last updated on feb 13, 2023.
PS: The following content contains spoilers!
PPS: I will admit that parts of this page was written with the help of AI - it makes my work so much easier to not start from a blank page!
The Vitamin Shoppe's CEO is taking a unique approach to finding new ways to improve the brand and make sure their new changes and innovations are working - by going undercover. In this episode of Undercover Boss, she takes on a variety of positions in her stores and experiences firsthand what it's like to be on the front lines. From stocking shelves and assisting customers to working in the call center and even helping out in the warehouse, the CEO gets a real taste of what it's like to work as an employee of The Vitamin Shoppe.
The Vitamin Shoppe's CEO discovers several ways to make improvements and better her business, from improving the customer experience to incentivizing employees. She learns how hard it is to work on the front lines and the importance of recognizing employees for their hard work. Through her undercover mission, she also learns the importance of listening to employees and taking their feedback into account when it comes to making decisions that impact the company.
The episode was rated 7.74 from 34 votes.
The episode "Fremont Street Experience" of Undercover Boss (US) follows the CEO of Fremont Street Experience as he dives deep undercover to find out why their labor shortage is causing significant lost profits. He is determined to get to the bottom of the problem and address it accordingly.
Throughout the episode, the CEO meets with employees to hear their stories and gain insight into what they experience on a daily basis. During his undercover mission, he discovers issues such as low wages, lack of employee appreciation and lack of job security. He also learns that the employees are working long hours with little to no breaks. He decides to make changes to improve the working conditions and to reward his employees for their hard work.
The episode was rated 7.85 from 33 votes.
Coco's Bakery is an episode of the US version of Undercover Boss. In this episode, CEO of Coco's Bakery, Cynthia, goes undercover in her own company to get an insider look at how her business operates. She works in different departments including the customer service counters, the kitchen, and the bakery. She experiences first-hand the challenges that her employees face while they try to make the best of their jobs. During her undercover stint, Cynthia discovers many areas of improvement that can make her business more efficient and successful. She also takes the time to get to know her employees and learn what motivates them.
Cynthia's experience as an undercover boss reveals many areas of improvement that can make her business more successful. She learns that her employees are hardworking and dedicated, but they lack the resources they need to do their jobs effectively. She also discovers that her customers are not always satisfied with their experience at Coco's Bakery. She realizes that improvements need to be made in order to increase customer satisfaction and boost profits. Cynthia uses this information to make changes that will benefit everyone at Coco's Bakery.
The episode was rated 7.92 from 25 votes.
Undercover Boss (US) is back with an exciting episode featuring Omar Soliman and Nick Friedman, the co-founders of College HUNKS Hauling Junk & Moving. In this episode, the two founders go on separate missions to make sure their company is ready for the coming years of growth. They will be undercover, to see first-hand what is happening on the front lines. It will be interesting to see how they fare, and if any of the items in their care will crack under pressure while they are undercover.
The episode is sure to be a thrilling one, as the two co-founders get down and dirty with their employees, to see how the company is doing and if it is ready to sustain the growth it is expecting. The duo will have to investigate their own company, and make sure that it is in the best position it can be for the coming years. Will they be able to do the heavy lifting needed to make sure their company is in top shape?
The episode was rated 8.03 from 40 votes.
In the episode of Undercover Boss (US) entitled UScellular, Laurent "LT" Therivel goes undercover in his own company to see how his new initiatives are being carried out. LT, a proud Marine veteran and recent president and CEO of UScellular, strives to understand the daily tasks and struggles of his staff members. He finds himself making customer calls and working with sales associates and network engineers to determine what needs to be done to ensure their stores have the best customer service.
Throughout the episode, LT discovers the inner workings of his company and gets a better understanding of the challenges his team faces. He also finds out what he needs to do to improve customer service and make sure his new initiatives are successful. LT learns that there are still areas for improvement, but he is motivated to make sure UScellular is a place where customers can receive the highest quality of service.
The episode was rated 8.04 from 26 votes.
In the episode of Undercover Boss (US) titled "Rita's Ice," the CEO of Rita's Italian Ice & Frozen Custard goes incognito to see how her new initiatives are working and to help franchisees become more profitable. The episode follows the CEO as she works undercover in different franchises across the country, seeing how her initiatives are affecting the day-to-day operations. She also gets to hear firsthand from her employees and franchisees about how her new initiatives are impacting them.
Throughout the episode, the CEO is able to learn about the challenges and successes of her franchises. She is able to get a better understanding of the day-to-day operations and how her new initiatives are affecting them. She is also able to gain insight into how her employees and franchisees view her initiatives, and how they can be improved. In the end, the CEO is able to make changes to her initiatives that will help her franchises become more profitable and successful.
The episode was rated 8.13 from 30 votes.
In the episode "Restoration 1" of the show Undercover Boss (US), Gary Findley, the CEO of Restoration 1, an American self-described “Redneck CEO” from Texas, goes undercover to make sure that the company's “playbook” is flawless and will not cause any issues for the franchises. In this episode, Gary will have to face a tough job involving biohazard remediation and will have to navigate through a tight basement crawlspace in a hazmat suit. The episode will follow Gary as he attempts to assess the cracks in the business as it continues to grow.
Gary is determined to make sure that Restoration 1’s “playbook” is foolproof, and that his franchises are running as smoothly as possible. He will have to be brave and take on a job involving biohazard remediation, and will have to crawl through a tight basement in a hazmat suit. Gary is not ready to give up on this challenge and is determined to make sure that his franchises are successful and that no cracks in the business will be revealed. It will be interesting to see if he is able to handle the job and if he is able to make sure that the “playbook” is flawless.
The episode was rated 8.15 from 20 votes.
In the episode Mayor of Fontana, Acquanetta Warren, mayor of Fontana, California, puts her mission to the test to secure the future of the city after a devastating pandemic. She is determined to take matters into her own hands, taking on the tasks of maintaining the city's sewers and cleaning the trash-littered parks. In doing so, she must work alongside the employees of the city to understand the daily struggles they face and gain a better understanding of how the city works.
Mayor Warren's challenge is to balance the demands of the city while understanding the hardships of the city's employees. She will have to put in the hard work to show her commitment to the future of the city. Through her undercover mission, she hopes to gain the trust of the employees and come to a better understanding of how the city works. Ultimately, she aims to use what she has learned to improve the lives of Fontana's citizens and ensure a better future for the city.
The episode was rated 8.30 from 30 votes.
Paul Damico, the former president and CEO of Round Table Pizza, goes undercover in this episode of Undercover Boss US to find ways to expand the West Coast pizza franchise eastward and attract a younger clientele. While undercover, Damico will have to rise to the challenge of preparing piles of pizzas under tight time constraints. While he might have the skills to do it, the employees might have some valuable insights on how to make improvements.
Damico credits the valuable brand insights he gained in 2013 when he was the president of Moe's Southwest Grill while on the show, as motivation to return undercover. He hopes that this time around, he'll be able to gain even more meaningful insights to help him expand Round Table Pizza. The episode will see if he is up to the challenge and if he can take the heat in the kitchen and gain the honest feedback of the front line employees.
The episode was rated 8.37 from 30 votes.
